Branch Manager 1

Department: Retail
Location: Berkeley Springs
ReportsTo: Regional BankingManager
Manages: CSR's, SeniorCSR's, FSR's, Personal Bankers
GradeLevel: 11
Status: Non-Exempt
Implementscorporate policies and procedures to deliver profitable services in the retailmarket served. Responsible for the administration and management of activitiesfor assigned branch to meet the strategic and financial goals of the Bank.
Exercisesexecutive and administrative control over all sales, servicing and operationalfunctions of a branch office, including implementation of policy andexplanation of Bank programs, policies, procedures and objectives
Establishes goalsfor branch marketing, operations and sales efforts. Evaluates the effectiveness of branchactivity statistics and related reports
Maintainsprescribed security controls to protect the facility; monitors access;opens/closes branch and vault; and remains on 24 hour call in the event of asecurity breach
Provides advice,guidance, and back-up support to subordinate personnel
Assurescompliance with bank standards, audit recommendations and relates local, stateand federal regulations. Completesrequired compliance training. Ensuresbranch compliance in the areas of security, audit, compliance, and operationsas evidenced by the completion of the quarterly branch checklist.
Coaches anddevelops staff to actively sell, refer, deliver and promote the bank's productsand services
Maintains athorough knowledge of all the bank's products and services and a workingknowledge of competitive products and services
Contacts presentcustomers to retain and expand existing banking relationships. Counsels customers on financial and relatedmatters and handles difficult customers
Represents thecompany at various civic and community functions to further enhance the bank'simage and develop additional business
Oversees andrecommends training and development of branch personnel; facilitates staffmeetings to communicate branch objectives, goals, and policies; and coachesindividual employees as needed
Exercises usualauthority of a manager concerning staffing, performance appraisal, promotions,salary recommendations, and terminations
Adheres to allregulatory compliance policies and procedures
Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions
Achieves crosssell ratios for new customers and existing customers
Achieves referralgoals, high value client sales call goals and deposit dollar goals
Maintains 90%collection of bank fees
4-6 years ofbanking or sales experience
Bachelor's degreepreferred
General knowledgeof the financial service's industry products/services
Must be compliantwith Loan Officer Qualification Requirements of the SAFE Mortgage Licensing Actand Regulation Z. Compliance includes areview of the candidate's financial responsibility, character, and generalfitness prior to placement in the role and within 30 days of employmentcompliance with NMLS registration and corresponding background checkrequirements.
Work is generallyperformed indoors in environmentally controlled conditions
Typically, theemployee may sit to perform the work. However, there may be some standing, walking, bending and carrying oflight items in the course of the work
CriticalSkills / Expertise
Excellentcustomer service and sales skills
Excellent oralcommunication skills
Excellentknowledge of the Bank's operations, policies and procedures
General knowledgeof the competitive environment
General knowledgeof systems and operations procedures

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